我们的专家评审员团队在筛选大量数据并聆听数小时视频后，列出了10 个最佳在线 IT 服务管理 培训、课程、班级、资格认证、教程和方案的清单。
10 个最佳在线 IT 服务管理 课程、培训、班级和指南
| 课程名称 | 注册学生（人数） | 评论（数） |
|---|---|---|
| 1. Introduction to Service Management with ITIL 4 最佳之选 | 26700+ | 6874+ |
| 2. ISO/IEC 20000-1. Service Management System | 2797+ | 871+ |
| 3. IT Management: Essential Principles and Skills | 1752+ | 494+ |
| 4. Service Desk and ITIL Fundamentals | 2459+ | 211+ |
| 5. ITSM Foundation Question Bank – IT Service Management | 400+ | 85+ |
| 6. IT Audit Fundamentals | Introduction to Controls and Testing | 248+ | 67+ |
| 7. “IT Service management: develop SLA, Service catalog, OLA” | 253+ | 50+ |
| 8. Service Level Management | 266+ | 41+ |
| 9. A 3-Step Process for passing IT Service Management Exams | 320+ | 13+ |
| 10. IT Service Management Foundation based on ISO/IEC 20000 | 65+ | 7+ |
1. Introduction to Service Management with ITIL 4 由 “Jason Dion • 275,000+ Students Worldwide, Dion Training Solutions • ATO for ITIL & PRINCE2” 教授 Udemy 课程 最佳之选
“Learn about service management, four dimensions, guiding principles, service value system, and the ITIL 4 practices”
在撰写本文时，已有超过 26700+人参加了此课程，并留下了 6874+ 条评论。
2. ISO/IEC 20000-1. Service Management System 由 Cristian Vlad Lupa 教授 Udemy 课程
Become a Service Management professional. Understand the requirements of ISO/IEC 20000-1:2018
在撰写本文时，已有超过 2797+人参加了此课程，并留下了 871+ 条评论。
3. IT Management: Essential Principles and Skills 由 S Drawdy 教授 Udemy 课程
Learn to be an indispensable and highly sought after manager in the high tech arena by following this practical course
在撰写本文时，已有超过 1752+人参加了此课程，并留下了 494+ 条评论。
4. Service Desk and ITIL Fundamentals 由 Juan Sebastian Garcia 教授 Udemy 课程
Learn Service Desk and ITIL processes and service functions. Fundamentals to Manage IT Services
在撰写本文时，已有超过 2459+人参加了此课程，并留下了 211+ 条评论。
5. ITSM Foundation Question Bank – IT Service Management 由 Nooreddin Tahayneh 教授 Udemy 课程
ITSM Practice Tests – IT Service Management Foundation Question Bank
在撰写本文时，已有超过 400+人参加了此课程，并留下了 85+ 条评论。
6. IT Audit Fundamentals | Introduction to Controls and Testing 由 “GRC Coach (CISA, CISM, CFE, PMP, ITIL, RSA Archer)” 教授 Udemy 课程
“Learn the foundational principles of IT audits, controls and testing. Includes 10 Practical Audit Learning Activities.”
在撰写本文时，已有超过 248+人参加了此课程，并留下了 67+ 条评论。
7. “IT Service management: develop SLA, Service catalog, OLA” 由 Danil Dintsis 教授 Udemy 课程
“Align IT management with business strategy by clear and concise PBA, SLA, Service Catalog and OLA”
在撰写本文时，已有超过 253+人参加了此课程，并留下了 50+ 条评论。
8. Service Level Management 由 The Art Of Service 教授 Udemy 课程
“An introductory course about understanding service level management, its components and policies.”
在撰写本文时，已有超过 266+人参加了此课程，并留下了 41+ 条评论。
9. A 3-Step Process for passing IT Service Management Exams 由 “Dr. Chris Mall • 25,000+ Students Worldwide” 教授 Udemy 课程
Be Prepared IT Service Management concepts within the best practices domain with the key processes.
在撰写本文时，已有超过 320+人参加了此课程，并留下了 13+ 条评论。
10. IT Service Management Foundation based on ISO/IEC 20000 由 Jonathan Wade 教授 Udemy 课程
Pass the ITSM certification on the first attempt. 116 questions
在撰写本文时，已有超过 65+人参加了此课程，并留下了 7+ 条评论。